Terms of Service

Nordlabs AS · Org. nr. [TBD] · Oslo, Norway

These Terms of Service ("Terms") govern your access to and use of Claros, the AI-powered operations suite provided by Nordlabs AS ("Nordlabs", "we", "our"). By accessing or using Claros, you agree to be bound by these Terms.

1. Definitions

"Service" means the Claros software applications and platform made available by Nordlabs, including Scribe, Cadence, Protocol, Relay, Arbiter, Cortex, and Nexus.

"Customer" means the organisation or individual that has subscribed to the Service.

"User" means any individual authorised by Customer to access the Service.

"Customer Data" means all data and content submitted to the Service by Customer or Users.

2. Provision of Service

Nordlabs will make the Service available to Customer subject to these Terms and any applicable Order Form. Nordlabs may update the Service from time to time, including adding or modifying features.

3. Customer obligations

Customer is responsible for: (a) ensuring Users comply with these Terms; (b) maintaining the confidentiality of account credentials; (c) all activity that occurs under Customer's account; (d) ensuring Customer Data does not violate applicable laws or third-party rights.

4. Data and privacy

Nordlabs processes Customer Data in accordance with the Privacy Notice and, where applicable, the Data Processing Agreement (DPA). Customer data is hosted in EU data centers. Customer data is not used to train AI models.

5. Intellectual property

Nordlabs retains all rights in the Service, including all intellectual property rights. Customer retains all rights in Customer Data. Customer grants Nordlabs a limited licence to process Customer Data solely to provide the Service.

6. Confidentiality

Each party agrees to keep confidential all non-public information of the other party disclosed in connection with these Terms, and to use such information only for the purposes of these Terms.

7. Fees and payment

Fees are as specified in the applicable Order Form. Nordlabs may update fees with 30 days' written notice. Refunds are not provided for partial subscription periods except as required by applicable law.

8. Term and termination

These Terms are effective upon Customer's acceptance and continue until terminated. Either party may terminate for convenience with 30 days' written notice. Either party may terminate immediately if the other party materially breaches these Terms and fails to cure within 14 days of notice.

9. Warranties and disclaimer

Nordlabs warrants that it will provide the Service with reasonable care and skill. To the maximum extent permitted by law, Nordlabs disclaims all other warranties, express or implied.

10. Limitation of liability

To the maximum extent permitted by applicable law, Nordlabs' total liability under these Terms shall not exceed the fees paid by Customer in the 12 months preceding the claim. Neither party shall be liable for indirect, incidental, or consequential damages.

11. Governing law

These Terms are governed by Norwegian law. Any disputes shall be resolved by the Oslo District Court (Oslo tingrett) as the exclusive jurisdiction, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

12. Contact

For questions about these Terms, contact contact@nordlabs.ai.

This is a draft document. Final terms will be reviewed by legal counsel before publication.