Data Processing Agreement (DPA)
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Version: 0.1 (draft) Last updated: March 2026
This Data Processing Agreement ("DPA") is included with every Claros subscription and governs the processing of personal data by Nordlabs AS on behalf of the Customer in connection with the Claros platform.
This document is being prepared. The full DPA will be published before Claros goes into general availability. For security reviews or early access to the DPA, contact security@nordlabs.ai.
Key commitments
- Nordlabs processes Customer personal data only on documented instructions from the Customer.
- Customer data is hosted in EU data centers (Hetzner Cloud, Germany and Finland).
- Customer data is not used to train AI models.
- Nordlabs maintains a current sub-processor list and notifies customers of changes.
- Data subject rights requests are supported and actioned within GDPR timeframes.
- Data breaches affecting Customer data are reported within 72 hours.
- Customer data is deleted within 30 days of account closure.
Request the full DPA
Contact security@nordlabs.ai to request the current DPA template or to discuss custom DPA terms for Enterprise customers.